Privacy Notice

1. Collection of Personal Data

"Personal Data" means any information that can identify you directly or indirectly.

Depending on how you interact with our Website, we may collect information including:

• Full name
• Mobile phone number
• Email address
• Delivery and billing address
• Company name (where applicable)
• Purchase history
• Product enquiries
• WhatsApp conversations initiated through our Website
• Referral information
• IP address
• Browser and device information
• Cookies and website usage information
• Any other information voluntarily provided by you.

You may choose not to provide certain information. However, this may affect our ability to provide certain products or services.

2. Sources of Personal Data

We may collect your personal data when you:

• Browse our Website
• Create an account
• Submit an enquiry
• Click the "GET BEST PRICE" button
• Contact us via WhatsApp, telephone, email or social media
• Place an order
• Participate in lucky draws, contests, promotional campaigns or events
• Submit feedback or reviews
• Interact with our advertisements on Facebook, Instagram or other online platforms.

3. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse visitor behaviour
• Understand product popularity
• Personalise your browsing experience
• Support marketing and advertising campaigns

You may disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.

4. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

• Processing your enquiries and orders
• Providing quotations and bundle pricing
• Arranging delivery and installation
• Managing customer accounts
• Responding to customer support requests
• Processing payments
• Verifying your identity
• Improving our products and services
• Conducting market research and website analytics
• Sending important service notifications
• Sending promotional offers, product launches and marketing communications (where permitted by law)
• Managing referral programmes
• Administering lucky draws, contests and promotional campaigns
• Preventing fraud and protecting our Website
• Complying with legal and regulatory requirements.

5. Promotional Campaigns and Lucky Draws

If you participate in our promotional campaigns, contests, giveaways or lucky draws, we may collect additional information necessary to administer the campaign.

If you are selected as a winner, we may publish limited information such as your name, initials, city or photographs for announcement and promotional purposes, where permitted by applicable law or with your consent where required.

6. Disclosure of Personal Data

We respect your privacy and do not sell your personal data.

We may disclose your personal data only when necessary to:

• Delivery and logistics providers
• Payment service providers
• IT service providers and cloud hosting providers
• Website maintenance partners
• Marketing service providers acting on our behalf
• Government authorities or regulators where required by law
• Professional advisers including auditors, accountants or legal advisers.

All third parties are expected to safeguard your personal data appropriately.

7. Marketing Communications

With your consent where required, we may send you information regarding:

• Promotions
• Special offers
• New products
• Warehouse sales
• Campaigns
• Events
• Lucky draws

You may unsubscribe from our marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

8. Third-Party Services

Our Website may use trusted third-party services, including analytics, advertising platforms, communication tools and payment providers.

These service providers may process certain personal data solely for the purpose of providing services on our behalf and are required to protect your information appropriately.

9. Your Rights

Subject to the PDPA and applicable laws, you may request to:

• Access your personal data
• Correct inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of your personal data where legally permitted
• Raise questions or complaints regarding our handling of your personal data.

We may request sufficient information to verify your identity before processing your request.

10. Data Security

We implement reasonable administrative, organisational and technical security measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.

Although we take appropriate precautions, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Notice, comply with legal obligations, resolve disputes and enforce our agreements.

When personal data is no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable.

12. Changes to this Privacy Notice

We may revise this Privacy Notice from time to time to reflect changes in our business operations, technology, legal requirements or services.

The updated version will always be published on this page together with the latest Effective Date.

Your continued use of our Website after any updates constitutes your acceptance of the revised Privacy Notice.

13. Contact Us

If you have any questions regarding this Privacy Notice or wish to exercise your rights under the Personal Data Protection Act 2010, please contact us:

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